Riders will now be able to speak directly to Uber’s safety team during their trip
Uber on Sunday announced the launching of a 24x7 safety helpline in Bangladesh to keep safety at heart and improve riders' experience.
The safety line is in addition to the in-app SOS 999 button already available in the safety toolkit, which allows riders to connect to law enforcement authorities in case of an emergency, said an Uber press release.
Commenting on the launch, Uber India and South Asia Head of Supply & Driver Operations Pavan Vaish said, "Our new 24X7 safety helpline will enable our riders to access our safety team at any time, day or night, thereby making their Uber experience safer and more comfortable. The helpline itself was launched based on consistent customer feedback and this additional level of security reiterates our commitment to doing everything we can to help keep people safe.''
The new safety line will provide riders with the option to get in touch with Uber's safety team should they have an urgent, non-emergency issue, such as reporting a dispute with a driver or a break-down, while on a trip.
According to the press release, the 24x7 safety helpline support is not a replacement for 999 but it is a helpful way for riders and drivers to get urgent support from Uber.