Reservations & Ticketing Assistant | Singapore Airlines

Vacancy: 1

Job Context

Selected candidate will be representing Singapore Airlines, the World's Most Awarded Airline, to provide world-class customer service to customers and travel agencies.

Job Description / Responsibility

• Handle flight reservations and ticketing requests for Singapore Airlines customers in-person, over the phone and through email.
• Support Sales team (internal) as well as travel agencies and corporate clients (external) to resolve reservations & ticketing issues and requests, including seat confirmation.
• Manage, investigate and respond to customer feedback through email.
• Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to customers.
• Sales administration & reporting

Workplace: Work at office

Educational Requirements: Bachelor degree in any discipline

Experience Requirements: 1 to 5 year(s)

Additional Requirements

• Age at most 30 years
• 1-5 years relevant working experience in fast-paced customer service environment.
• Candidate must have a passion for customer service, possess a friendly and pleasant personality, and comfortable working under pressure individually and as part of a team. 
• University graduate with a good command of written and spoken English
• Willing to work shifts.
• Candidates with advanced skills in Microsoft Office and Altea Reservations systems, or previous call centre experience, will be highly regarded.

Job Location: Dhaka

Salary: Negotiable

Compensation & Other Benefits

• Weekly 2 holidays
• Salary Review: Yearly

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