Relationship Manager, Priority | Standard Chartered Bank

Role Responsibilities

Financial/Sales:

• To achieve set targets in terms of building assets set forth in Job Objective.
• To increase the client base of the business banking segment.
• To capitalize on cross-sell opportunities.
• To communicate with clients and potential clients for sales opportunities.
• To help and organize sales promotions (Campaigns, presentations, seminars, exhibitions, etc.) in co- ordination with the Branch & other sales channels.
• To ensure cost minimization/ control environment.

Service Quality:

• To provide high quality service to business banking clients.
• Ensure less number of business banking customer complaints.
• Anticipates customer needs and provides services that are beyond customer expectations.
• Uses customer insights to drive and guide the development of new offerings.
• Serves as a strategic partner to build, grow, and maintain profitable venture.

Operations:

• Own and drive Customer Due Diligence, Reputation Risk, Anti-Money Laundering, Sanction and FATCA initiatives.
• Establish Risk Recognition and Compliance Culture.
• Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings.
• Ensure proper documentation for CPBB business banking products and keep the error rate within acceptable level.
• Ensure proper documentation for Dormant/ Unclaimed Account Regularization.
• Provide service/ answer enquiries to the clients over the counter and over telephone.
• Conduct Need Based Conversations and create sales opportunities.

Operational Risk/ Administration:

• Work closely with Business Banking sales team in order to achieve targets set in revenue and numbers for Client Acquisition.
• Work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are duly adhered

People:

• Have open channels of communications and maintain high levels of motivation.
• Help create an environment where the branch staff can operate as a team demonstrating the Values of the Bank.

Regulatory & Business Conduct*

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• CPBB Business Banking team
• CFCC
• Legal
• CPBB Management
• CPBB distribution network
• CPBB BWC and SCF
• Credit
• CPBB Business Banking team
• CFCC
• Legal
• CPBB Management
• CPBB distribution network

Qualifications*

Training, licenses, memberships and certifications

• Minimum Bachelor's degree.
• Minimum 1-2 Years Of Experience.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers